Transform your goals and leverage 20 years of success in delivering digital outcomes through discovery, experience design, and implementation to create impactful solutions.

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Solve the right problem, right

Taking a structured, human-centred approach to design ensures we not only solve the right problems but create solutions that deliver value. Each phase, from discovery through to continuous improvement, aligns user insights, strategic goals, and iterative testing to achieve meaningful impact.

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Discover

Conduct immersive UX research with stakeholders and users while analysing data and external factors to gather critical insights.

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Define

Prioritise key opportunities, challenges, and trends to shape the project roadmap and guide solution exploration.

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Develop

Explore early concepts through collaboration and co-design, crafting a design vision aligned with your strategy and goals.

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Deliver

Refine and iterate the design solution using insights from usability testing, optimising to deliver meaningful value.

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Implement

Adapt to delivery conditions, prepare the solution for release, and measure performance to inform learning. Establish a cadence of continuous improvement.

Case studies

Working with leaders and stakeholders to recognise and achieve their digital futures.

With a proven track record leading end-to-end product discovery, research, and design projects, I distil insights and align design solutions with business goals to amplify value.

Testimonials

"I worked with and managed Mike at Pollen for over two years, he’s an outstanding UX and product thinker in every sense. Comfortable working with big clients, navigating complex challenges at senior levels, and leading workshops with solid planning, delivering with confidence and clarity.

He’s self-motivated and highly competent, bringing a deep understanding of the core UX principles - he knows the rules, and more importantly, when to break them.

From discovery and co-design through to detailed execution on complex projects, he’s diligent, thoughtful, and balances user needs with business outcomes. Beyond his skills, Mike is an all-round great bloke. Any team would be lucky to have him.”

Ross Gales, Director, Design & Strategy at Pollen

“Mike is a rare blend of strategic thinker and user advocate. At FLINTpro, he played a key role in refining our product vision, making complex environmental data more accessible and actionable. His ability to balance big-picture strategy with hands-on execution was invaluable.

Beyond his expertise, Mike brings a collaborative, thoughtful energy that elevates any team. He challenges assumptions, engages stakeholders effectively, and leads with integrity and purpose. Anyone looking for a product strategist who blends vision with execution would be lucky to work with him."

Rob Waterworth, Founder at FLINTpro

Access Canberra • Are Media • BBC • eBay • England and Wales Cricket Board • FLINTpro • Greater Cities Commission, Sydney • Healthslips • Johnson & Johnson • Lloyds of London • Lord's Cricket • Modibodi • National Film and Sound Archive, Australia • NSW Department of Primary Industries • Nedbank • Parliament of New South Wales • Royal Academy of Arts, London • State Archives and Records Authority of New South Wales • Surrey Cricket • Sydney Living Museums • Telstra • Westpac

Toolkit

Accessibility • Agile • Axure • Competitor analysis • Copywriting • Data analysis • Design Leadership • Discovery • Figma • Ideation • Information Architecture • Interactive prototyping • Journey Mapping • Mentorship • Miro • Needs analysis • Product Design (UI) • Project Management • Prioritisation • Roadmapping • Scoping • Stakeholder engagement • Usability testing • User Research • Wireframing • Workshop facilitation

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